Sensible Meals: Frequently Asked Questions

Sensible Meals Pick Up

All CCs are processed Friday. Some banks don't post the charge till the following week. ALWAYS pick up your meals even if you don't see a charge. We do not take clients off list for non payment. We will contact you if any problems. It is the client's responsibility to pick up/make arrangements pick up. All meals not picked up will end up at our Mandeville facility. If you miss pick up contact us before 9pm CST Sunday via social media for assistance retrieving your meals. We do not offer refunds for missed pick up.

Show up at given time, tell us your full name and meal type then receive your meals. Enjoy! Pick up window is STRICT time frame! Anyone can pick up for you, they provide YOUR name and meal type at pick up.

Once you have placed your initial order you are subscribed - do not reorder each week. After initial 4 week commitment you are AUTOMATICALLY enrolled as a weekly client. Meals canceled before 4 week commitment will be fined $50 cancellation fee.

You must FREEZE all meals immediately after pick up. Meals are fresh and chilled and contain minimal preservatives. So you must freeze them immediately to maintain quality. Take meals straight from freezer to microwave - do not thaw — loosen the lid. Heating times vary by microwave - on average heat entrees 2 minutes and breakfasts under 60 sec.(double that for double protein meals)
PRO TIP: for a more gourmet experience heat the meals 1/2 time in microwave and finish heating in a lightly oiled skillet on stove!

Menu is posted on social media and website every Wednesday evening.

TO SKIP/CANCEL MEALS: complete at by Noon Wednesday (CST) the week before pick up.
ORDER/ADDRESS CHANGE: message us on our Facebook or Instagram page by Noon Wednesday the week before pick up.
BILLING ISSUES / QUESTIONS: message us on our Facebook or Instagram page for live/quick interaction 9am - 9pm CST daily with our staff or contact us chat on our website and we will respond in 48 business hours.